We want you to be satisfied
with your purchases. If you are not satisfied, you may request a refund or
replacement according to the following terms:
Hardware: Defective parts will
be repaired or replaced or your money will be refunded, per our prerogative,
within 15 days of purchase date.
Software: Defective software
may be returned for a same- item exchange only, within 30 days of
General: Non-defective items
returned to us will be subject to a 35% restocking fee, and all shipping
charges are your responsibility.
In order to receive credit,
your purchase must be returned with shipping pre-paid. All items must be
in "as-purchased" condition, in original packaging, and with all manuals
and accessories. Any discrepancies could result in a full or partial forfeiture
of your refund.
Before returning any item, contact
us to request an RMA (Return Merchandise Authorization) number.
We will need the following
1. Original order number
2. Product number and/or product
3. Reason for return
4. A copy of your original
5. Your RMA number written on
the outside of the package (important)
We recommend shipping via UPS,
Federal Express, or other delivery service with tracking capabilities.