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Policies Page:

Ordering:

Upon finding an item you wish to purchase, please use the Send Order Inquiry button from the item detail page. If you are interested in multiple simply repeat the process or give us a call. You will receive an e-mail from us confirming the availability of the item, the price, and ordering options. This e-mail confirmation also serves as your receipt. A copy of your credit card receipt is placed in the shipping package.

Payment:

We accept the following forms of payment: MasterCard, Visa, American Express, check, money order, cashier's check, and bank wire transfer.

After receiving confirmation of your order, please send your payment to the address below. Orders are processed upon receipt of payment. Orders paid for by MasterCard, Visa, cash, money order, or cashier's check are shipped immediately. For checks, allow seven (7) banking days for processing.

All correspondence should be sent to:

Computer Parts Galore
ATTN: Order Processing
1180 N.W Overlook Drive
Corvallis, Oregon 97330

Note: Please write your order reference number on all payments.

Shipping:

We ship Federal Express and U.S. Mail. Our shipping department is open Monday through Friday 8:00am - 5:00pm (Pacific Standard Time). Should you require special shipping and handling, please let us know. We want to accommodate your situation if possible. Sorry, no drop shipments.

Shipping charges are calculated for you when you place an order, and are based on the total weight of the items you order.

We often ship items the same day if the order is received before 2:00 p.m. Pacific Standard Time, and if there are no processing problems. Orders are not generally shipped on weekends or holidays.

Returns:

We want you to be satisfied with your purchases. If you are not satisfied, you may request a refund or replacement according to the following terms:

Hardware: Defective parts will be repaired or replaced or your money will be refunded, per our prerogative, within 15 days of purchase date.

Software: Defective software may be returned for a same- item exchange only, within 30 days of purchase.

General: Non-defective items returned to us will be subject to a 35% restocking fee, and all shipping charges are your responsibility.

In order to receive credit, your purchase must be returned with shipping pre-paid. All items must be in "as-purchased" condition, in original packaging, and with all manuals and accessories. Any discrepancies could result in a full or partial forfeiture of your refund.

Return Procedures:

Before returning any item, contact us to request an RMA (Return Merchandise Authorization) number.

We will need the following information:

1. Original order number

2. Product number and/or product name

3. Reason for return

4. A copy of your original order

5. Your RMA number written on the outside of the package (important)

We recommend shipping via UPS, Federal Express, or other delivery service with tracking capabilities.

Warranties:

We take no responsibility for the condition or worthiness of a product to perform any implied or unimplied function. All items are assumed to be in good working condition, and are tested where possible.

Any damage resulting from the use or misuse of any item, product, or service purchased from us is the sole responsibility of the user of the item, product, or service.

If you have received a defective item, please review the Returns section of this page for the returns procedure.


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