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Company Policies


Upon finding an item you wish to purchase, please use the Send Order Inquiry button from the item detail page. If you are interested in multiple simply repeat the process or give us a call. You will receive an e-mail from us confirming the availability of the item, the price, and ordering options. This e-mail confirmation also serves as your receipt. A copy of your credit card receipt is placed in the shipping package.

Our catalog does not show quantities. Sometimes there's one and sometimes 100's. Price breaks may be offered for quantity purchases. If you have questions regarding any of the products, please contact us during normal business hours (8:00am to 5:00pm M-F, Pacific Standard Time).


We accept the following forms of payment: MasterCard, Visa, American Express, check, money order, cashier's check, and bank wire transfer.

After receiving confirmation of your order, please send your payment to the address below. Orders are processed upon receipt of payment. Orders paid for by MasterCard, Visa, cash, money order, or cashier's check are shipped immediately. For checks, allow seven (7) banking days for processing.

All correspondence should be sent to:


We ship Federal Express and U.S. Mail. Our shipping department is open Monday through Friday 8:00am - 5:00pm (Pacific Standard Time). Should you require special shipping and handling, please let us know. We want to accommodate your situation if possible. Sorry, no drop shipments.

Shipping charges are calculated for you when you place an order, and are based on the total weight and size of the items you order.

Often we are able to ship the same day the order is placed, if it is received before 12:00 noon Pacific Time, and if there are no processing issues. Orders are generally not shipped on weekends or holidays without prior arrangement.


We want you to be happy with your purchase. If you are not happy, you may request a refund or replacement according to the following terms:

Hardware: Defective parts will be repaired or replaced or your money will be refunded, per our prerogative, within 15 days of purchase date.

Software: Defective software may be returned for a same-item exchange only, within 15 days of purchase.

General: Non-defective items returned to us will be subject to a 35% restocking fee, and all shipping charges are buyers responsibility.

In order to receive credit, your purchase must be returned with shipping pre-paid. All items must be in "as-purchased" condition, in original packaging, and with all manuals and accessories. Any discrepancies could result in a full or partial forfeiture of your refund.

Return Procedures:

Before returning anything, contact us to request an RMA (Return Merchandise Authorization) number.

We will need the following information:


We take no responsibility for the condition or worthiness of a product to perform any implied or unimplied function. All items are assumed to be in good working condition, and are tested where possible.

Any damage resulting from the use or misuse of any item, product, or service purchased from us is the sole responsibility of the user of the item, product, or service.

If you have received a defective item, please review the Returns section of this page for the returns procedure.